Frequently Asked Questions

What are Ohker Living's shipping costs?
For orders within Hengelo, free delivery applies for a minimum order value of €25. For the rest of the Netherlands and Germany, delivery is free for a minimum order value of €75. Below this amount, a fixed shipping fee is calculated, which is visible during checkout.

How quickly will my order be delivered?
Orders placed on workdays before 15:00 will be delivered the next workday. Orders placed after 15:00 will be processed as soon as possible and delivered within a few workdays.

Can I also pick up my order?
Yes, you can pick up your order at Ohker Living in Hengelo at Nieuwstraat 11. Select the 'Pick up' option at checkout and we will contact you as soon as your order is ready.

Which payment methods can I use at Ohker Living?
You can easily pay with iDeal, ShopPay, ApplePay, PayPal and GooglePay. In addition, you can also pay afterwards with Klarna.

Does Ohker Living also deliver to other countries?
Yes, besides the Netherlands and Germany, Ohker Living also delivers to Austria, Belgium, France, Spain and Switzerland. For specific shipping rates and delivery times, please contact us or view them during checkout.

Can I return my order if I am not satisfied?
Yes, you have the right to return your order within 14 days of receipt, as long as the product is unused and in its original packaging. Contact us for return instructions and further details.

How can I track my order?
Once your order has been shipped, you will receive a track & trace code via email with which you can track your package. This way you always know when your order will be delivered.

Does Ohker Living sell gift cards?
Yes, Ohker Living offers gift cards in different values. These are ideal as a gift and can be exchanged for all our products. You can order gift cards via the website but also pick them up in our store.

How can I contact Ohker Living?
You can reach us via the contact form on the website or by email. We aim to respond to questions and comments within one business day. Or call or app 0624743422 or 0613648010.